How we work

Start predictable. Expand when the process is ready.

We build automation in three tiers. Each tier earns the next.

The three tiers

Tier 1 Start here

Deterministic orchestration

Fixed, rule-based workflows for the top 3–5 highest-volume ticket types. Every step is defined in advance. Every outcome is predictable.
Tier 2 Add next

Generative orchestration

A language model handles variable requests, but only against a bounded toolset. It can choose among approved actions. It cannot invent new ones.
Tier 3 Later phase

Full agentic bot

An agent that plans and acts across systems. Reserved until your process library and audit requirements are mature.

Early deployments stay explainable to leadership. When someone asks why a ticket was handled a certain way, there is a clear answer.

Predictability is what first-time AI buyers usually want. Flexibility comes after trust.

yb / ticket-flow same ticket, two ways

Before

After

The same ticket, handled two ways.

Intake

Captures requests from email, forms, Teams, or your ticketing system.
Classification

Identifies the request type and routes it to the right workflow.
Action

Completes the defined service steps in your existing systems.
Human fallback

Hands anything unclear or out of scope to a person, with context attached.
Audit trail

Records every request, decision, and action for review.

Book a 20-minute process review, or watch a help-desk request move from intake to completed action.